Myassignment.live is not sponsored or endorsed by this college or university
On the other hand business process improvement refers to the activities carried out by the organizational leaders in order to carry out process analysis such that the leaders will be able to improve the accuracy of the process, improve the effectiveness and efficiency of the process and various other reasons. The company selected for purpose of study is Nestle Company. The main intention of the paper is discussing regarding the business process analysis and business process improvement. The paper will discuss about as is mapping for the purpose of carrying out business process analysis and the paper will also discuss about the to be mapping for the purpose of improving the business process.
Business process denotes to the set of inter-related deeds that is performed in an organization in coordination with technical environment. It also comprises of various objects and actors that helps in providing value to the customers. Business process management aims at improving the overall performance of business by combination of various governance and information technological methods. It is necessary to carry out business process analysis for all types of organizations because they help in understanding the operations of business; it will help in improving the stakeholder engagement (Rosemann & vom Brocke, 2015). Some of the major business process models includes quote for ordering, procure to pay, order to cash, concern to solution and various others. Some of the major capabilities of Business process management includes leveraging for improving the efficiency, countering faster as well as managing change properly. There are various components of business process management such as - modelling as well as simulation, monitoring of business activity, rules as well as pre built framework, collaboration between people, content centric processing, as well as process automation (vom Brocke, Zelt & Schmiedel, 2016).
The business process management in Nestle comprises of its various operational activities and strategies and therefore includes all other strategies such as- corporate strategy, subsidiary strategy, global strategy of the company, capacity planning, lean and just in time production activities of the company, and various others. The company is facing major issues in management of the business procedures and particularly in process of receiving orders from customers. With the growth in number of the customers of business, organisation cannot handle all the customers who are calling in the company for placing their orders for various kinds of products (Rahimi, Møller & Hvam, 2016). This issue has led to the significant loss of customers for the company. Presently the company has employed an receptionist who takes the order from the retailers and the customers who want to buy their products. There has been situations when the human workforce in the company has been significantly inefficient and it has led to the misplacement of orders (Vom Brocke & Mendling, 2018). For eliminating this particular issue, the company has taken the decision of implementing the solution of artificial intelligence bots who would take the orders of the clients and input in the pending order database. The main advantage of the implementation of AI chatbots is that the misplacement of the orders would be eliminated and the orders of all the customers would be accurately placed in the company.
The operation strategy of the company under study comprises of pushing the customers into believing that the goods and services of the company are healthier than other others. The operation strategy is focused on meeting the needs of the customers because it a customer centric company (Uhl & Gollenia, 2016). The company is based on principles of trustworthiness, fairness and various other similar values. The company aims at obtaining competitive advantage by using a road map and this road map can be divided into three main levels- the corporate strategy the global strategy and the subsidiary strategy. The corporate strategy of company is intended at reducing risk and improving efficiency through optimization of principles and rules. The management system of the company works using the process of learning with corporate culture and trust as a foundation (Müller et al., 2016). In order to simplify the business structure the company adopted a program called GLOBE. The organization has a subsidiary strategy for looking after the operations of its subsidiaries. The company has about 100 subsidiaries operating worldwide. Nestle follows the global strategy of decentralised structure. The global strategy of the company also comprises of its decision to acquire other organizations in the emerging market. They have the strategy of acquiring all the local players such that identification of its target markets can be done properly.
For gaining significant competitive advantage in this changing environment, organisation try to utilise its own capabilities such as making use of just in time production and lean production techniques such that they can survive in the long run and perform more effectively and efficiently (Roeser & Kern, 2015). By adopting lean production techniques, organizations try reducing their operational cost and reducing the over production of products and services. On the other hand just in time techniques of production are used to look over the production of inventory such that there is neither over production of inventory nor underproduction of inventory. The strategy of differentiation in production and services can help organizations to gain a competitive advantage.
Figure 1: As-Is process model
Source: (Created by author)
Figure 2: To-Be process model
Source: (Created by author)
In the As-Is process, it could be observed that the main issue of the company is the inability of the company to accept all the orders of the customers because of the inefficiency of receptionist of the company. If in any situation when the client has called and the receptionist is not able to receive the call, then the client cannot place their orders and the company looses one customer. This issue has led to the loss of significant business of the company as this issue has been happening in the organisation frequently.
In the To-Be process, it could be observed that the company has been suggested to implement the AI system that would increase the availability of the system for accepting the orders of the clients. The AI systems would ensure that all the orders of any client is accurately received and stored in the company database for providing the client with the products. The availability of the system would be significantly increased and client satisfaction would also be increased. The main advantages of implementing Artificial intelligence in the business are as follows:
Reduction of error: The technology of artificial intelligence could help the company with the reduction of error and then reach the significant accuracy with the higher degree of precision. It is being applied within various studies like the exploration. The business of Nestle would be significantly benefitted from the implementation of the AI in their business. The intelligent robots are provided with all the required information and then they could be made to work as per the requirement. As the AI systems have the ability of making the more informed decisions, the system would provide the accurate decisions for the company. The AI systems would manage the database of the orders that are made in the company and provide better insight to all the orders. The customers could be accurately checked before they are registered in the company. All the information of the customers would be accepted accurately and then stored in the database.
Although AI system provides significant benefit to the business, there are some disadvantages of the artificial intelligence systems that are required to be considered before implementing this technology. Proper risk management could be used for mitigating the issues of the artificial intelligence. Some of the disadvantages of artificial intelligence for the company are:
Further a process analytical plan is also discussed in the paper. Through the business process improvement report in the paper, the various audit process improvement method have been understood, the “should-be” mapping is also done as against the “to-be” mapping. Further from the paper the various recommendations for process and technology changes have also be understood.
Müller, O., Schmiedel, T., Gorbacheva, E., & Vom Brocke, J. (2016). Towards a typology of business process management professionals: identifying patterns of competences through latent semantic analysis. Enterprise Information Systems, 10(1), 50-80.
Rahimi, F., Møller, C., & Hvam, L. (2016). Business process management and IT management: The missing integration. International Journal of Information Management, 36(1), 142-154.
Roeser, T., & Kern, E. M. (2015). Surveys in business process management–a literature review. Business Process Management Journal, 21(3), 692-718.
Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process management. In Handbook on business process management 1 (pp. 105-122). Springer, Berlin, Heidelberg.
Uhl, A., & Gollenia, L. A. (Eds.). (2016). A handbook of business transformation management methodology. Routledge.
Vom Brocke, J., & Mendling, J. (2018). Business process management cases. Digital Innovation and Business Transformation in Practice. Berlin et al.: Springer.
vom Brocke, J., Zelt, S., & Schmiedel, T. (2016). On the role of context in business process management. International Journal of Information Management, 36(3), 486-495.
To export a reference to this article please select a referencing stye below:
My Assignment Help. (2022). Accounting Principles II. Retrieved from https://myassignment.live/free-samples/acct2023-accounting-principles-ii/financial-statements-of-the-business-file-A1D39FE.html.
"Accounting Principles II." My Assignment Help, 2022, https://myassignment.live/free-samples/acct2023-accounting-principles-ii/financial-statements-of-the-business-file-A1D39FE.html.
My Assignment Help (2022) Accounting Principles II [Online]. Available from: https://myassignment.live/free-samples/acct2023-accounting-principles-ii/financial-statements-of-the-business-file-A1D39FE.html
[Accessed 06 September 2022].
My Assignment Help. 'Accounting Principles II' (My Assignment Help, 2022) < https://myassignment.live/free-samples/acct2023-accounting-principles-ii/financial-statements-of-the-business-file-A1D39FE.html> accessed 06 September 2022.
My Assignment Help. Accounting Principles II [Internet]. My Assignment Help. 2022 [cited 06 September 2022]. Available from: https://myassignment.live/free-samples/acct2023-accounting-principles-ii/financial-statements-of-the-business-file-A1D39FE.html.
Are you confident that you will achieve the grade?
Our best Expert will help you improve your grade
If you are the original writer of this content and no longer wish to have your work published on Myassignment.live then please raise the content removal request.