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Information Technology makes a huge impact on the designing of various processes. Besides, there are various benefits of IT in business. The car parking system can manage using information technology in a better way. The Good City council operates seven car parks using their traditional system. The company has provided better services to their customers. However, there are some issues in issuing tickets and payment related issues. Therefore, the company can provide new services to their customers using IT systems.
Moreover, the firm has provided many basic services to their clients. The company must use IT systems to control and monitor their security systems and car parking system. The company wants to fulfill its basic requirements, which ha based on the day-to-day operation of each car park. The company requires a system that can provide these services, which are issuing tickets, management of car parks, handling payment, recording problems, controlling barriers, monitoring service level agreements and many others to guard the car parks.
This report will provide issues and challenges of car parks in their current system. It will discuss the framework to implement a new system for car parks. This report will provide the competitive advantages of the IS for the company. This report will discuss about the role of the framework in the implementation of new system for an existing system.
There is an operational system to control the entry and exit of the cars. It is also taking payment for the parking. In addition, the company has followed two types of Payment methods for daily users and fixed users. The company has taken charge according to the customers’ requirements. They can pay advance for the parking, such as three, six, and twelve months. In addition, there are basic needs for the payment system on the weekends. The company has bounded season tickets up to 10% of the spaces in a car park.
The entry and exit systems are fully secure for two types of users. Fixed customers can press the button and take a receipt for the car park. It is a five-second process and it was based on the capacity of the car parks as well. The company wants to manage all the systems in a proper way. In addition, there are various issues and challenges in front of the company. Moreover, there is a basic functioning of car parks, which can manage only the day-to-day processes.
Moreover, the company wants to fulfill all the requirements and manage all the things using IT systems. Management Information System (MIS) can be used for the company to handle all the business processes in a good way. Thus, the firm wants to improve its business processes. Therefore, the company has controlled all the processes in a better way to create an annual report in the year-end.
Source: (sfia-online, 2017)
There are various technical and non-technical issues in the car parking system, which can be solved using information technology and information system as well. In addition, there are various issues in a car parking system, which has attached to security and payment services. Moreover, the company must follow the emerging technology and international standards to implement a new information system, which can handle all the things in a good manner.
Furthermore, the company has improved its services and it will increase its profit and revenue in the long term. Besides the firm has faced challenges in the current system because of less reporting and management of the car parks. Thus, the firm can improve its payment gateways using cloud-based services. In addition, a cloud-based system is the best way to improve the facilities of the system. Moreover, the firm can improve payment services for different users.
The main objectives of the car park system are detecting car entrance and create a record in a database as well as provide information to customers and the system. Information System will manage all the things. The services have started at the entrance of the car park. It can be managed using various things.
The firm can use CC for the management of its complete system. In addition, there are many other technologies used for managing various works of the company, such as Internet-of-Things (IoT), database, communication technology, sensors systems, and many more. All the things can complete their part and it will help into the management and controlling of the system.
The purposed system will provide various advantages to the company in the management of seven car parks. The company can implement a cloud-based car parking system to manage and control all the processes from a single location. The government has provided various rules and regulations for the management of public services using information systems. IS has required security from cyber-attacks. Therefore, the company should focus on the security of the system and it should cover all the security rules and regulations (ACSC, 2019).
In the present era, digital strategies have used for the management and controlling of various business processes. In addition, digital strategies are beneficial for business growth and success (Bharadwaj, et al., 2013). Digital transformation is necessary for most of the systems to improve their performance and security. Moreover, IT service management has used for the management of the various system in a company. IT-service management is the best way to manage all the process in a proper manner (Cater-Steel, et al., 2010). A company can improve its performance using IT and IS (Chaffey, Dave & White, 2010).
There are various business processes in a company, which is better for the company. In addition, the car-parking system is a common system for most of the cities. In the present era, most of the customers have used their mobile phones and another system. Moreover, cloud computing and IoT are useful and beneficial for the company. However, the company has improved the basic things of the system but they cannot manage and control all the processes in a proper manner (Gupta, et al., 2018).
Furthermore, the company has improved various things using a cloud-based system. The customers can manage their accounts using the mobile application and they can pay their advance using mobile phones, which will reduce the unnecessary chaos at the counter of the car parks. In addition, the company can improve the basic knowledge of their employees using training to improve the functioning and performance of them.
Source: (Ji, 2014)
Information security is necessary for the company, as they have a large amount of data of their fixed customers, which has paid advice for the parking for a specific time. The information system must be secure because data breach can damage the reputation of the company (Da Veiga, 2015). Big Data has used for managing large amounts of records of the car parking system. It can provide extracted data and it will be used for data analytics and other decision-making. Big data is beneficial for the management of large amounts of data (Gandomi & Haider, 2015).
MIS is helpful for strategic business planning, which provides better advantages to the company. IS helpful in the management of business processes. Moreover, the company can improve the basic functioning of its car parking system (Green, 2017). Business Intelligence (BI) is necessary for the investment for new systems and sites, as the company has managed seven car parks at different places in the city. BI is beneficial to business analytics (Gupta, et al., 2018).
SFIA is the best framework for IT management. In addition, the SFIA standard has provided a proper scale of an MIS system, which is useful for the company. The company should follow the SFIA standard to adopt and implement standards (ITP, 2018). Moreover, BI provides help in the management of various processes. In addition, the company can improve the internal and external processes of its business (Isik, et al., 2013).
Information systems can manage large amounts of data and it can provide help in customer relationship management and other things (JAVAPOINT, 2018). Therefore, the smart cities have adopted a cloud-based car parking system to improve the basic things and it can manage all the things in a proper way (Ji, 2014). IS has required proper policies to implement for a particular system. In addition, the company can improve various things using the IS and IT. In addition, policies have provided various advantages to the company in their business process (Karlsson, et al., 2017).
Moreover, CRM is the best advantage of an IS because of their controlling and management of customers. In addition, customer relationship matters a lot for the success of a business. In addition, there are basic things to improve the overall system performance (Lipiäinen, 2015). Businesses can be managed in a better way using an Information System (Markgraf, 2018). In addition, the company should secure the IS using security management programs. Security management programs are helpful in the management of various basic functions of the overall system (Rouse, 2011). In addition, SFIA has provided proper standards for the management of basic services using technologies. It is a responsibility of the particular system to secure all the things in a proper manner (SFIA, 2019).
Source: (sfia-online, 2017)
There are various devices available in the market to identify the vehicle anywhere using the devices and databases with full access to the system. The IS can improve basic things using other things. Most of the car parking system has migrated into the cloud-based system because of the high demand of customers and others. IT has changed the way of business because of many good chances in the working processes with high level of performance, accuracy, and efficiency (Salesforce, 2018). IT system has used audits and other policies before implementation of various processes. Besides, the firm can improve the performance of their business processes (Senft & Gallegos, 2010).
In addition, Information security is necessary for the company as anyone can hack their system and change the basic data and information in their system. Thus, it is necessary to implement a proper security system to secure data and information (Soomro, et al., 2016). The company should choose a particular vendor, which has proper skills for improving management and services. It is compulsory to improve the needs of the firm using proper vendor (Theiet, 2018).
The company should use a framework for management of various business processes. Thus, the firm can improve its basic needs using cloud-based applications. The framework can be used for the management of the rules and regulations. In addition, the firm should improve its basic knowledge and processes. The framework has used for controlling various processes. The framework can be used for the handling of all the business processes in a better manner (Wright, 2011).
The company should consider a proper framework to implement new technologies for the improvement of their system. It will provide various benefits in the long term. The company has improved its basic needs using information systems, as it provides various advantages to the company. Information technology can be used for the management of business (Wu, et al., 2015). BI has used for the management of business processes and it can provide various benefits to the company. In addition, the firm can improve the basic need of its car parking system (Zeng, et al., 2012).
Source: (sfia-online, 2017)
IS has made a huge impact on the productivity of the business processes. The company can easily manage their car parks using IS. IS can improve the productivity of a particular business (nap.edu, 2018). The company can use the COBIT framework for management of audit and other things in a proper manner. CC can be used for better services as well (van Grembergen & de Haes, 2009). SFIA framework must be followed for the proper management of the business processes especially payment services (sfia-online.org, 2019). The framework is necessary for managing various services of the company. In addition, the company can improve its car parking system using cloud computing, and IoT applications. It is necessary to follow the SFIA framework to improve all the processes in a proper manner (sfia-online, 2017).
The firm can improve its image using a cloud-based car parking system, as it can provide all the information to their particular users on their mobile phone and email id. It makes all the processes automatic and it provides proper information to their users based on their IoT devices. In addition, the company can use the benefits of the advanced car parking system for marketing and advertising.
Moreover, the company can improve the payment services, as cloud-based services increase accuracy in the payment services. It will improve staff responsibility and roles. It can be used for other purposes as well, such as CRM, HRM, and many others.
Furthermore, the company can improve the security of the overall system, which is a good feature of a car park company. The customers have the required faith in their vehicles. Therefore, technology must include in the system to improve the basic facilities of the system.
It has concluded that IS and IT is beneficial for the company. In addition, a cloud-based car parking system will improve the performance of the firm. Moreover, the firm must use the SFIA framework to implement a new system for its car parks. The cloud-based system will be used for the other processes as well, such as CRM, HRM, and payroll.
Moreover, this report has provided the importance of IT in the business of a car park. It has explained the role of framework and IS in the monitoring and controlling of all the processes. SFIA framework is helpful for the company and it will improve the productivity of the company. SFIA framework is helpful in skill development and project development.
Finally, this report has provided deep knowledge about the information systems and framework. The company must implement the cloud-based and IoT application-based system to improve its services, such as car parking, payment, and others. It will provide huge profits in the long term.
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